How to Build a Strong Relationship with Your Clients [INFOGRAPHIC]
Tuesday, November 11, 2014

Veteran’s Day is a great day to talk about loyalty.  When it comes to legal services, law firms are facing a familiar dilemma shared by many other service professions: the erosion of client loyalty.

Spurred by a weak economy, consumers are becoming less and less loyal, and the cost of acquiring new customers is always higher than retaining an existing one.  Building client loyalty is not a complex process as the infographic from SCORE below illustrates; building a client-centric culture within your law firm is usually the bigger challenge.

 

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