Twitter has released the results of a survey conducted by global research firm Market Probe International on how small businesses can benefit from having a presence on Twitter. The survey was split among U.S. and UK adults who currently follow small businesses on Twitter and found that these followers are much more likely to make a purchase from businesses they follow as well as recommend them to others.

Followers also have an emotional connection with the businesses they follow, and use Twitter as a way to provide their feedback and share information. This infographic from Twitter details the key takeaways from the survey: