September 29, 2020

Volume X, Number 273

September 29, 2020

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September 28, 2020

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Critical Considerations for Service Level Management

In the last couple of weeks you have certainly been thinking about your New Year’s resolutions. As 2018 kicks off, there’s no better time to the think about how to manage your suppliers and your procurement process. Service Levels are often utilized to monitor service delivery and service results, but too often customers of technology services get bogged down in trying to measure too much, burdening the organization and marginalizing the effectiveness of service levels.

This piece by UpperEdge titled “4 New Year’s Resolutions to Improve Your Service Level Management” provides four simple steps you can implement today to improve how you manage service delivery and your vendor relationships.

Service Levels can be a very effective tool in your technology transactions. However, care must be taken to ensure that your service levels have a positive outcome on your organization and your relationships. Drafting effective service levels can be challenging — take the time to review your service levels in order to ensure they are working as intended and are yielding positive outcomes. If not, work with your suppliers to make appropriate changes.

© 2020 Foley & Lardner LLPNational Law Review, Volume VIII, Number 3


About this Author

Matthew A. Karlyn, Foley Lardner, IP Lawyer, Patent Licensing Attorney

Matt Karlyn is a technology and licensing lawyer and a partner in the Technology Transactions & Outsourcing Practice with Foley & Lardner LLP. He regularly advises companies on all matters involving the commercialization of intellectual property, licensing initiatives, subscription-based economics, and the procurement and use of technology in business.

Mr. Karlyn regularly structures licensing transactions and drafts, negotiates and advises clients with respect to technology and patent licensing agreements and virtually every type of...