October 27, 2021

Volume XI, Number 300

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October 27, 2021

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Digital Comparison Tools: Government Responds to CMA Market Study

Earlier this year, the Competition and Markets Authority (CMA) published the results of a market study into the use of digital comparison tools in a number of sectors, including car insurance, home insurance and credit cards.

The findings of the market study included strong concern about the use of ‘most favoured nation’ clauses, which can be used by comparison websites to prevent suppliers from offering better prices on competitor websites.  The CMA has opened an investigation into one such website’s contracts with home insurers.

The CMA proposed a number of recommendations for regulators, Government and charities and consumer bodies.  The Department for Business, Energy and Industrial Strategy (BEIS) has responded on behalf of the Government.  BEIS’ response notes that a full response to the CMA’s recommendations will be provided in Spring 2018, but it makes a point of welcoming the CMA’s investigation into the use of ‘most favoured nation’ clauses.  This suggests that ensuring that digital comparison tools are operating effectively in enabling customer choice will be an area of attention in 2018.

Copyright © 2021 Womble Bond Dickinson (US) LLP All Rights Reserved.National Law Review, Volume VII, Number 356
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About this Author

Roseyna Jahangir attorney Womble London
Attorney

Roseyna is a member of the financial services team. She works with clients ranging from banks and insurers to new entrants to the markets and companies for whom financial services are non-core activities; she assists clients in achieving their commercial objectives while operating within and complying with the applicable regulatory requirements. 

Roseyna provides practical advice and assistance on a broad range of financial services issues, including the requirements of the Financial Services and Markets Act and the Consumer Credit Act and...

+44 (0)20 7788 2377
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