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N.D. Cal. Court Grants Summary Judgment, Finding that Text Messages Were Neither Advertising Nor Telemarketing

The Northern District of California recently granted summary judgment dismissing a plaintiff’s TCPA claim based on text messages that confirmed plaintiff’s hotel reservations and encouraged him to download defendant’s app. Phan v. Agoda Co. Pte. Ltd., No. 16-CV-07243-BLF, 2018 WL 6591800 (N.D. Cal. Dec. 13, 2018). The case turned on whether the texts constituted advertising or telemarketing—thus requiring plaintiff’s prior express written consent. After considering “[b]oth the context and the content of the messages,” the court held that the texts were neither advertising nor telemarketing and granted summary judgment in defendant’s favor because it was undisputed that plaintiff had given the requisite consent for informational or transactional texts.

Plaintiff booked travel on defendant Agoda’s website on four separate occasions. For each booking, plaintiff gave Agoda his telephone number and agreed to its Terms of Use and Privacy Policy. After each booking, he received a text saying: “Good news! Your Agoda booking [number] is confirmed. Manage your booking with our free app http://app-agoda.com/GetTheApp.”

The key issue in dispute at summary judgment was whether these texts constituted advertising or telemarketing. Defendant argued that the texts were transactional because they merely confirmed plaintiff’s travel bookings and directed him to an app that allowed him to make modifications to an ongoing transaction. Plaintiff argued that the texts were advertising or telemarketing because the bookings had already been completed and the app allowed recipients to undertake new transactions that had nothing to do with the transactions being confirmed by the texts.

The court began its analysis by observing that, in determining whether a text constitutes advertising or telemarketing, courts must approach the issue with “a measure of common sense.” After reviewing several analogous cases, the court thoroughly parsed the context and content of the texts and sided with defendant. As to context, the court found that the texts were part of an “ongoing business transaction” because, up until the time plaintiff completed his travel, he could cancel or modify it through Agoda. As to content, the court found that the plain language of the texts was limited to confirming plaintiff’s booking and managing that booking through the app. The court was unmoved by the fact that the app allowed plaintiff to engage in other transactions. In that regard, the court reasoned that similar to a recent Ninth Circuit decision, the texts contained “no content encouraging purchase of [Agoda] services” and thus were not telemarketing. Id. at *5 (quoting Aderhold v. car2go N.A., 668 Fed. App’x 795 (9th Cir. 2016)). The court also found that the mere inclusion of a link to the app in the texts “simply cannot be said to advertise the commercial availability of this product or service under the law.”

The court’s application of common sense here is welcome news to the business community. And the case serves as an important reminder that there can be very fine distinctions between texts that are informational and texts that constitute advertising or telemarketing.

© 2020 Faegre Drinker Biddle & Reath LLP. All Rights Reserved.National Law Review, Volume IX, Number 14


About this Author

Matthew Fedor, Commercial Lawyer, Drinker Biddle

Matthew J. Fedor defends clients in consumer class actions and complex commercial disputes. Matt also conducts internal investigations, and counsels clients on sales and marketing practices, and compliance with consumer protection statutes and regulations. He is a partner in the firm’s Litigation Group and a member of the Class Actions Team.

Matt defends companies in class actions and consumer disputes involving sales and marketing practices, product defects, and federal and state consumer protection statutes and regulations,...

Ingrid Johnson Litigation Lawyer
Senior Attorney

Ingrid D. Johnson has a diverse litigation practice, advocating on behalf of both corporate and individual clients in state and federal court and before government agencies. She has experience handling all aspects of complex litigation including shareholder disputes, products liability class actions, environmental claims, and employment litigation. On behalf of individual clients, she regularly handles estate disputes and guardianship matters.

Ingrid also has significant experience navigating government agencies and has handled matters related to public procurement.

After law school, Ingrid clerked for the Honorable Gary Stein of the New Jersey Supreme Court. Ingrid maintains an active pro bono practice and is a member of the firm’s Women’s Leadership Committee.