June 3, 2020

June 03, 2020

Subscribe to Latest Legal News and Analysis

June 02, 2020

Subscribe to Latest Legal News and Analysis

June 01, 2020

Subscribe to Latest Legal News and Analysis

The regulator strikes back

The Financial Conduct Authority (“FCA“) has successfully applied to the Upper Tribunal to strike out an appeal made by P.F. International Limited (“P.F International“), against the FCA’s variations of the Company’s regulatory permissions, due to its breaches of lending rules.


In July 2018, the FCA issued a First Supervisory Notice notifying P.F. International that the FCA had varied its regulatory permission to prevent the firm from lawfully entering into any regulated credit agreements and credit broking. This took effect immediately and meant that the firm could no longer lawfully offer regulated credit agreements to finance the purchase of vacuum cleaners.

The Notice also had the effect of removing the firm’s permission to exercise its rights as a lender, affecting its ability to collect debts owed to it under existing credit agreements.

In November 2018, the FCA issued a Second Supervisory Notice that confirmed the FCA’s initial decision to remove P.F International’s permission to enter into new agreements, broker agreements and exercise its rights as a lender.

P.F International appealed to the Upper Tribunal against the FCA’s decisions and the FCA moved to strike out the appeal on the basis that it has no prospects of success.

Why did the FCA take this action?

The FCA found that P.F International:

  • Sold and brokered regulated credit agreements for the sale and service of vacuum cleaners by “cold call” visits to customers’ homes and high pressure sales techniques applied to vulnerable customers. This was a clear violation of the requirement on its permissions and the FCA’s principle of treating customers fairly.

  • Failed to carry out adequate affordability checks on customers’ ability to repay credit. In at least two cases seen by the FCA, the firm entered into consumer credit agreements despite being told by the customers that they could not afford the credit.

  • Misled the FCA.

  • Had close connections with a firm whose consumer credit license was revoked by the Office of Fair Trading.

The FCA worked closely with both Bristol Trading Standards and the National Trading Standards South-West Regional Investigation Team. The collaboration between the bodies played an important part in allowing the FCA to gather the evidence needed to prevent consumer harm quickly and effectively.

The Upper Tribunal Decision

The Upper Tribunal struck out P.F. International’s appeal of the FCA’s decision. As a result, P.F. International cannot conduct any regulated activity in the UK, including recovering any regulated debts owed to it.


It is no surprise that tactics such as door-to-door cold call visits and high pressure sales techniques with vulnerable consumers, amounted to a clear violation of the FCA’s rules. The FCA has an operational objective to secure an appropriate degree of protection for consumers and the firm manifestly failed to follow the FCA’s rules on this.

Mark Steward, Executive Director of Enforcement and Market Oversight at the FCA, said ‘We intervened early with this firm in order to prevent further harm to vulnerable customers. The firm simply failed to follow our rules and as a result vulnerable customers suffered… Firms should look at the action we have taken and ensure that they are treating their customers fairly, particularly if they are vulnerable.’

© Copyright 2020 Squire Patton Boggs (US) LLP


About this Author

Garon Anthony, Squire Patton Boggs, litigation attorney

Garon Anthony is a partner in the Litigation Practice Group. He has specialised in dispute resolution work since he qualified as a solicitor and has considerable experience in general corporate and commercial litigation work, acting for both private and public sector clients.

Garon regularly resolves disputes for clients in the financial services/insurance sector. That encompasses professional negligence, fraud issues/recovery processes, dealing with claims and complaints by customers of the mis-selling of retail products, handling insurance policy coverage disputes for corporate...

44 121 222 3507
Mariyam Harunah Debt Recovery Attorney Squire Patton Boggs

Mariyam regularly acts for a diverse client base, including, SMEs, FTSE 100 and 250 corporations, public bodies, developers, insurers and individuals.

Mariyam has experience advising on a wide-range of matters of both a contractual and tortious nature, including breach of contract, breach of warranty, misrepresentation, defamation, professional negligence, debt recovery and insurance.


  • Assisting on an approximately £160 million multi-action and multi-defendant claim following the sale of a company to investor clients.

  • Acting on a variety of disputes for clients seeking the recovery of unpaid monies owed pursuant to contract.

  • Acting on a portfolio of financial mis-selling claims for a leading international bank.

  • Advising a variety of clients upon termination of contract issues.

  • Acting for industrial manufacturers and suppliers in the defence of contractual and tortious disputes with technical complexities, arising out of the provision of allegedly defective products.

  • Assisting in the provision of bespoke and strategic advice to a national regulator dealing with persistent defamation and harassment.

  • Acting for a leading hire purchase provider in enforcement proceedings.

  • Assisting on a £500,000 negligence claim by a leading supermarket arising out of property damage and business interruption at one of its warehouses.

44 121 222 3175