Wearable Technologies Are Here To Stay: Here’s How the Workplace Can Prepare
More than a decade ago, “dual use” devices (i.e., one device used for both work and personal reasons) began creeping into workplaces around the globe. Some employees insisted on bringing fancy new smart phones from home to replace the company-issued clunker and, while many employers resisted at first, dual use devices quickly became so popular that allowing them became inevitable or necessary for employee recruitment and retention, not to mention the cost savings that could be achieved by having employees buy their own devices. Because of early resistance, however, many HR and IT professionals found themselves scrambling in a reactive fashion to address the issues that these devices can raise in the workplace after they were already prevalent. Today, most companies have robust policies and procedures to address the risks presented by dual use devices, setting clear rules for addressing privacy, security, protection of trade secrets, records retention and legal holds, as well as for preventing harassment, complying with the National Labor Relations Act (NLRA), protecting the company’s relationships and reputation, and more.
In 2014, there is a new trend developing in the workplace: wearable technologies. The lesson to be learned from the dual use device experience of the past decade: Companies should consider taking proactive steps now to identify the risks presented by allowing wearables at work, and develop a strategy to integrate them into the workplace in a way that maximizes employee engagement, but minimizes corporate risk.
An effective integration strategy will depend on the particular industry, business needs, geographic location and corporate culture, of course. The basic rule of thumb from a legal standpoint, however, is that although wearables present a new technology frontier, the old rules still apply. This means that companies will need to consider issues of privacy, security, protection of trade secrets, records retention, legal holds and workplace laws like the NLRA, the Fair Labor Standards Act, laws prohibiting harassment and discrimination, and more.
Employers evaluating use of these technologies should consider two angles. First, some companies may want to introduce wearables into the workplace for their own legitimate business purposes, such as monitoring fatigue of workers in safety-sensitive positions, facilitating productivity or creating efficiencies that make business operations run more smoothly. Second, some companies may want to consider allowing “dual use” or even just “personal use” wearables in the workplace.
In either case, companies should consider the following as part of an integration plan:
Identify a specific business-use case;
Consider the potential for any related privacy and security risks;
Identify how to mitigate those risks;
Consider incidental impacts and compliance issues – for instance, how the technologies impact the existing policies on records retention, anti-harassment, labor relations and more;
Build policies that clearly define the rules of the road;
Train employees on the policies;
Deploy the technology; and
Review the program after six or 12 months to confirm the original purpose is being served and whether any issues have emerged that should be addressed.
In other words, employers will need to run through a similar evaluation as when they adopted dual use devices, while accounting for the unique features of these technologies. For example, will employees be permitted to record conversations with their colleagues? Will employees be able to use wearables in every room in the building, or should there be limitations, such as avoiding locker rooms, or classified areas? What about use while operating a company-owned vehicle? There are many issues to consider and convening a work group of tech-savvy employees with interested managers and other HR professionals can help to issue spot and address potential concerns in a proactive way prior to these devices becoming more prevalent. The company should then create appropriate policies on use (or simply amend existing dual use or personal use device policies to include these technologies), train employees on the new rules of the road, and then follow through with discipline for those employees who fail to follow the rules, potentially suspending the right to use wearables at work in such cases.
There is no question that wearables are here to stay. And if they have not yet shown up in your workplace, they soon will. By following these tips, employers can take steps now to develop an effective implementation strategy to maximize employee engagement and business benefits while minimizing company risk.