October 16, 2021

Volume XI, Number 289


Alternative Communication Methods for Debt Collection

Debt collection agencies and their clients continue to look for ways to perform collections more efficiently, effectively, and in compliance with a myriad of state and federal consumer protection laws. Some of the primary methods by which these objectives are being achieved involves the use of new technologies and increased automation through the collections process.

Tim Collins, CCO for TrueAccord, will join a panel of Ballard attorneys to offer their thoughts and insights on effective strategies to achieve these objectives, as well as flag potential legal and compliance challenges that you may encounter along the way. Please join us as we discuss the following topics:

  • Opportunities to integrate "new" technologies into your collections (e.g., text, email)

  • Opportunities to integrate "even newer" technologies into your collections (e.g., apps, chat, social media, avatars/AI, voicemail technologies)

  • Practical considerations and challenges from a legal and compliance perspective

  • Suggestions and best practices for adapting to the new requirements


Alan S. Kaplinsky- Practice Leader, Consumer Financial Services

Christopher J. Willis - Practice Leader, Consumer Financial Services Litigation

John L. Culhane, Jr.- Consumer Financial Services

Stefanie H. Jackman - Consumer Financial Services Litigation

Scott M. Pearson - Consumer Financial Services Litigation

Tim Collins - Chief Compliance Officer, TrueAccord