By 2020, nearly 80 percent of all software will be provided as a service rather than as a copy with a license. Companies that are not already operating in the cloud, will be. In this webinar, attorneys Derek Stettner and Gregory Helding will discuss key points to consider when negotiating a Software as a Service (SaaS) contract, mainly from a customer’s perspective. Topics discussed will include ownership of customizations, data rights, information security and confidentiality, usage metrics, uptime and performance warranties, issue response and resolution times, and contract termination.