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Courts Continue To Require That TCPA Classes Be Presently and Readily Ascertainable By Reference To Objective Criteria

In a decision that many saw as lowering the bar for class certification, the Eighth Circuit recently reversed a trial court’s decision that a putative class was not readily ascertainable by reference to objective criteria. Sandusky Wellness Center LLC v. Medtox Scientific Inc., No. 15-1317, 2016 WL 1743037 (May 3, 2016). The Eighth Circuit held that classes must be readily ascertainable, which it had yet to squarely do, but found that this particular class was ascertainable, as it included individuals who “were sent” the fax at issue and “fax logs show[ed] the numbers that received faxes.” In doing so, it rejected the argument that fax logs do not necessarily identify the “recipient” of a fax who would have standing under 47 U.S.C. § 227(b)(1). The defendant had noted that the “recipient” could be not “the subscriber to the fax number” but rather “the owner of the fax machine,” “a lessee of the fax machine,” and indeed “any user disrupted by the fax.” The Eight Circuit acknowledged that “the subscriber to the fax number may not be the recipient of the fax.” But it reversed all the same, seemingly satisfied by the production of some “objective indicator,” even one that didn’t necessarily “indicate” who actually had standing to assert a claim arising from a particular fax. It then remanded for further proceedings, after which the case was reassigned to Judge Patrick J. Schiltz of the District of Minnesota.

As we have previously discussed, although courts have not hesitated to deny certification if there is no list of numbers to which calls, texts, or faxes were sent, they have struggled with whether such a list is enough in and of itself to establish that class members are ascertainable. But a number of recent decisions show that such a list may not be:

  • In Gannon v. Network Tel. Servs., Inc., 628 F. App’x 551 (9th Cir. 2016), the trial court denied certification of a class of consumers who had received allegedly “unauthorized” text messages from a phone sex operator. The trial court found that class members were not ascertainable because consent varied from consumer to consumer. The Ninth Circuit affirmed and explained that the putative class included at least three groups for whom consent was inherently individualized: (1) those who (like the plaintiff) claimed to have called the service by mistake and terminated the call before hearing a “mid-amble” that gave callers notice about the defendant’s intent to send texts; (2) those who heard the mid-amble and chose not to follow its instructions for opting out of text messages; and (3) those who called in response to an advertisement that gave promised future texts. “Given the significance of those uncommon questions,” the Ninth Circuit held, the district court had not abused its discretion by finding that the class was not readily ascertainable, as it would be “extremely difficult” to determine from objective criteria who had and had not consented to receive the texts.

  • In Barrett v. ADT Corp., No. 15-1348, 2016 WL 865672 (S.D. Ohio Mar. 7, 2016), the Southern District of Ohio denied certification of claims arising from millions of allegedly automated calls. Although there were common questions of law and fact, and although there was a log of the numbers that had been called, there were no records from which the court could conclude on a classwide basis who had and had not consented to being called. Id at *23. The court explained that, because there was evidence that consent could have been obtained from one of ADT’s marketing partners or one of its 300 independent dealers, the fact that “ADT does not possess any record of such consent … does not mean that consent has not been given.” Id. at *27. In other words, it rejected the notion that an absence of consent can be inferred from an absence if evidence, and instead required that that the plaintiff prove that the absence of consent is capable of adjudication on a classwide basis. Id. Our prior discussion of Barrett is available here.

  • In Sandusky Wellness Center, LLC v. ASD Specialty Healthcare, Inc., No. 13-2085, 2016 WL 75535 (N.D. Ohio Jan. 7, 2016), the Northern District of Ohio denied certification of a claim arising from the receipt of an allegedly unsolicited fax about a prescription drug. The defendant conceded numerosity and typicality but contested ascertainability, commonality, and manageability. The court found that class members were not readily ascertainable by reference to objective criteria because, before the plaintiff had filed suit, the defendant and its vendors had disposed of the fax logs that would have shown the numbers to which faxes had and had not been successfully sent. Although the court “acknowledge[d] Sandusky’s argument that [the defendant] should not escape responsibility for its potential wrongdoing because of its lack of records,” it nonetheless found that “the absence of the fax logs does not alleviate Sandusky’s burden of demonstrating that the proposed class meets the Rule 23 requirements.” (citing City Select Auto Sales, Inc. v. BMW Bank of N. Am. Inc., 2015 WL 5769951, at *8 (D.N.J. 2015); Physicians Healthsource, Inc. v. Alma Lasers, Inc., 2015 WL 1538497, at *4 (N.D. Ill. 2015); Brey Corp. v. LQ Mgmt. LLC, 2014 WL 943445, at *1 (D. Md. 2014)).

  • And in Simon Healthways, Inc., et al., No. 14-08022, 2015 WL 10015953 (C.D. Cal. Dec. 17, 2015), the Central District of California denied certification of claims arising from the alleged transmission of faxes that did not have opt-out notices. The court noted that the defendants had successfully petitioned the FCC for a retroactive waiver of the opt-out notice requirement for the faxes at issue, provided that the defendants had received prior express consent from the recipient. As a result, the court concluded that individualized questions of consent would predominate over any common questions of law or fact, as consumers had provided their consent in a variety of ways, for example when they: (1) joined the networks and provided their fax numbers; (2) orally provided their fax numbers and requested that they receive faxes; or (3) registered online. The court found that this was not a theoretical argument, as the defendants had produced evidence—specifically an internal customer service log with notes about customer’s fax preferences—that showed that consent was in fact individualized. The court also rejected the argument that the FCC did not have the statutory authority to grant the retroactive waiver in the first place. Id. (citing 47 U.S.C. § 227(b)(2); 47 C.F.R. § 1.2, 1.3; NCTA v. Brand X, 545 U.S. 967, 980 (2005)).

© 2020 Faegre Drinker Biddle & Reath LLP. All Rights Reserved.National Law Review, Volume VI, Number 180

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About this Author

Katie Bailey Garayoa, Drinker Biddle Law Firm, Philadelphia, Complex Litigation Attorney
Associate

Katie B. Garayoa represents individual and corporate clients in a variety of complex litigation matters, including financial and securities litigation, fraudulent misrepresentation claims, and contract disputes. Katie also defends class actions involving privacy and consumer issues and claims under the Telephone Consumer Protection Act. In the course of her practice, Katie has conducted internal investigations, represented clients in regulatory enforcement proceedings, engaged in large scale discovery, and participated in dispositive motion practice and...

215-988-2445
Michael Daly, Drinker Biddle Law Firm, Philadelphia, Litigation and Retail Attorney
Partner

Michael P. Daly defends class actions and other complex litigation matters, handles appeals in state and federal courts across the country, and counsels clients on maximizing the defensibility of their marketing and enforceability of their contracts. A recognized authority on class action and consumer protection litigation, he often speaks, comments, and writes on recent decisions and developments in the class action arena. He is also a founder of the firm’s TCPA Team; the senior editor of the TCPA Blog, which provides important information and insight about the Telephone Consumer Protection Act; and a senior member of the firm's Class Actions Team and interdisciplinary Retail Industry Team.

Committed to civil rights and civic engagement, Michael has spearheaded public interest matters meant to prevent racial discrimination, protect the rights of the disabled and incarcerated, prohibit the use of unverifiable voting systems, and preclude the misuse of our laws and abuse of our civil justice system. One of his most recent public interest matters resulted in a landmark settlement that put an end to decades of discrimination by administrative agencies that had refused to make important information about public benefits programs available in alternative formats that were accessible to the blind and visually impaired. As a result of the settlement, thousands of class members have already requested and received documents in accessible alternative formats.

215-988-2604