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Practices and Precautions for Commercial Landlords for Reopening After COVID-19

As many businesses are re-opening, employees have begun returning to work at their companies’ physical office space and landlords of commercial office buildings are encountering practical questions regarding how best to re-open their commercial office buildings. This article provides some practices and precautions that landlords of commercial office buildings should consider as tenants return to the office or continue operations.

1. Executive Orders

  • Review and confirm compliance with any applicable executive orders and regulations (including with respect to social-distancing rules and mask and glove requirements).  Click here for a link to Foley’s 50-State Emergency Order Tracker.

2. Cleaning Precautions

  • Clean shared and high traffic common areas, including lobbies, security desks, concierge desks, elevators, escalator railings, door handles, turnstiles, restrooms, water fountains and refilling stations, mailrooms, etc.

  • Consider the timing and frequency of on-going cleaning of such high-traffic areas (many landlords are bringing in a dedicated cleaning crew to clean these high traffic areas continuously throughout the business day).

  • Engage a third-party service to evaluate and ensure proper functioning and operation of HVAC systems to provide adequate indoor air quality.

3.  Decreasing Contacts and Touchpoints

  • Install technology allowing for touchless or automatic opening of front doors during business hours.

  • Install touchless technology for restrooms and trash receptacles. Provide paper towels in restrooms currently equipped with only air dryers.  

  • Install hand sanitizers (with sensors or other touchless technology) at security desks, elevators, and other similar locations.

  • Install plexiglass/sneeze guards at front/security/concierge desks.

  • Design one-way traffic flow patterns within high traffic areas (including designating certain front doors as entry v. exit doors only).

  • Remove seating areas (especially large seating areas) from lobbies to prevent congregating. 

  • Adopt a plan to manage congestion in elevator banks, lobbies, cafeterias, restrooms (including occupancy restrictions for shared restrooms on multi-tenant floors) and other shared amenities and commercial spaces.

  • Designate taped areas at front/security/concierge desks to signal and ensure proper social distancing for visitors waiting in line.

  • With respect to elevators:

    • Provide time and capacity restrictions to avoid traffic jams, including maximum occupancy limitations and staggered tenant start times.

    • Create designated/taped areas in elevator banks to signal and ensure proper social distancing while passengers await an elevator.

    • For larger elevators, create taped “box areas” for persons to stand (i.e., two taped box areas in an elevator with one box on each side of the elevator, or four taped box areas in an elevator with one box in each corner).

    • For smaller elevators, create a single passenger rule.

    • Consider “up” versus “down” logistics for elevator banks.

    • Determine whether use of stairwells will be an option and address social distancing precautions for use of the stairwells.

  • Consider the application of the above suggestions with respect to any parking garages owned by the landlord (i.e. touchless gate entry).

4.  Building Policies and Public Postings

  • Post notices/materials regarding the following:

  1.  In building lobbies and other common areas, visual descriptions of safe (perhaps one-way) traffic flow.

  2.  In every restroom, materials regarding proper handwashing.

  3.  In public areas and at elevator banks, materials describing proper hand hygiene, cough etiquette, and social distancing.

  4.  At the lobby’s front/security desk and/or concierge desk, materials addressing self-screening and identifying possible symptoms.

  • Review and revise building delivery policies and address how to best implement and communicate with tenants regarding same.

  • Adopt policies regarding mask and glove requirements in public areas (if not already required by applicable executive orders).  Require tenants to provide masks/gloves for their employees/guests (i.e. require tenants to bring masks/gloves to lobbies/common areas for any employees/guest who forget to bring their own).

  • Adopt policies for landlord’s building employees who feel sick, have a fever, or have come into contact with someone recently diagnosed with COVID-19, and policies for handling reports from tenants about positive diagnoses relating to the tenants’ employees and guests. Implement policies and procedures requiring tenants to report any significant travel by tenant’s employees.  Click here for an article discussing, among other topics, what to do if an employee is diagnosed with COVID-19 (as well as HIPAA considerations). 

  • Review existing emergency evacuation procedures and consider whether adjustments to comply with social distancing requirements are necessary/possible. Assign employees with the responsibility for managing an evacuation.

  • Develop policies/procedures to handle shutting down the building, in part or in whole, in the event that re-opening fails or a virus reoccurrence forces new closures.

  • Plan and budget for additional procurement of and expenses associated with protective gear for landlord’s employees, additional cleaning products, hand sanitizer, etc. 

5. Communicating with Tenants

  • Provide regular communications to tenants regarding precautions and measures taken to clean and sanitize the building and ensure a safe working environment.  

  • Designate a trained employee as the primary contact for tenants to handle reports and concerns relating to COVID-19.

  • Collaborate with tenants as to the implementation of any necessary adjustments to building policies (i.e. delivery or guest check in policies). 

  • Request tenant input as to the measures being taken by landlord (in addition to receiving valuable ideas, this may make it harder for tenants to later object that any such measures were in violation of their leases).

  • Provide links to resources on possible tenant policies for management of their demised space. 

6. Visitor Requirements

  • Implement additional security measures for visitors, such as requiring mandatory check ins, keeping a log of visitors, and confirming that the visitors have not been in contact with someone with a confirmed case of COVID-19, are showing any symptoms or recently traveled to high-risk countries.  

  • Implement a screening program to screen visitors for fevers at front/security desks with a touch-free thermometer.  Click here for more information about implementing such a screening program.

The above practices and precautions are only general suggestions and may not be applicable to many buildings. However, Landlords of commercial office buildings should review the above considerations, evaluate their applicability/feasibility, and remain attentive and adaptable to industry standards which will continue to evolve over the coming weeks and months. Notwithstanding the foregoing, before any of these considerations are implemented, landlords should review their leases to confirm that any actions taken are not inconsistent with the terms and conditions of such leases.  

© 2023 Foley & Lardner LLPNational Law Review, Volume X, Number 141

About this Author

Vanessa L. Miller, Foley Lardner, Manufacturing Litigation Lawyer,

Vanessa L. Miller is a partner and litigation lawyer with Foley & Lardner LLP. Ms. Miller’s practice focuses on a wide array of bet-the-company litigation, such as general manufacturing breach of contract and warranty disputes, automotive supply chain disputes, product liability lawsuits, trade secret claims, and railroad and rail transloading facility disputes. Ms. Miller also counsels clients on various commercial contract and product liability issues. She is a member of the firm’s Business Litigation & Dispute Resolution Practice.

W. Christopher Rabil Real Estate Attorney Foley & Lardner Jacksonville, FL

W. Christopher (Chris) Rabil is a partner with Foley & Lardner LLP, and a Florida Bar Board Certified Specialist in Real Estate Law. His practice is focused on retail, commercial, industrial and multi-family acquisition, development, leasing, and finance. Chris has experience in all aspects of commercial real estate matters, including the acquisition and disposition of multi-asset portfolios, multi-family properties, timberland, hotels, warehouses, retail shopping centers, medical office buildings, and commercial buildings.

Representative Experience

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Joanna A. White Business Attorney Foley & Lardner Jacksonville, FL

Joanna A. White is a partner and business lawyer with Foley & Lardner LLP. She is a member of the firm’s Real Estate Practice. Her practice is focused on acquisition, disposition, leasing and finance of various asset classes, including, but not limited to, multi-family, office (including medical office), retail shopping centers and vacant land (including timber.)

Representative Experience

  • Represented a private equity fund in connection with a $442 million acquisition of a multifamily portfolio located in North Carolina
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Andrew E. Peluso Real Estate Attorney Foley & Lardner Tampa, FL

Andrew E. Peluso ("Andy") is an associate and real estate lawyer with Foley & Lardner LLP. Andy focuses his practice on representing clients in commercial real estate purchase and sale transactions, development, leasing, and commercial lending.

Andy has been named a Florida Super Lawyers "Rising Star" from 2017 to 2018. Before joining Foley, Andy was an attorney at another law firm, where he represented and advised purchasers, sellers, banks, and other financial institutions in a variety of commercial real estate transactions. Earlier in his career, he served as a law clerk for...