In yesterday’s post, I mentioned a new study just out on How Clients Use Online Legal Reviews, which showed the popularity of Yelp with consumers looking for a lawyer.
I also explained the reasons why Yelp is not a site I would recommend that attorneys use to actively market their practices these days.
Now a little deeper dive into that survey:
Austin-based Software Advice, a consultancy that helps businesses (including law firms) find the right software solutions, recently surveyed a random sample of U.S. adults on which legal review websites they use to look for an attorney and how they use them. The survey garnered a total of 3,465 responses to the following questions:
1. Most trusted website for attorney reviews?
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61% said Yelp!
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20% said Martindale-Hubbell
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10% said Avvo
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9 % said Super Lawyers
2. Top reasons consumers use online reviews:
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83% said to “find a new lawyer”
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9% said to “evaluate existing attorney”
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8% said to “validate tentative choice”
3. Top information consumers look for in online reviews? (Listed in order of importance)
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Quality of service
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Overall ratings
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Demographics
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Scheduling/staff
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Photos
4. Most important information about quality of service? (Listed in order of importance)
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How well options are explained
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Win/loss record
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Attorney professionalism
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Attorney listening skills
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How quickly cases are settled
5. Most important demographic information? (Listed in order of importance)
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Years of experience
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Certifications
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Education
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Age
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Gender
6. Most important administrative information? (Listed in order of importance)
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Responsiveness
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Resolving payment issues
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Staff friendliness
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Scheduling ease
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Type of office
7. Willingness to commute for better reviews?
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Yes: 70%
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No: 30%
8. Percentage of respondents using online legal reviews?
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Use online legal reviews: 57%
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Don’t use online reviews: 43%
In addition, the survey found that middle-income, urban/suburban consumers were more likely to use online legal reviews, with the highest use occurring in the 25-34 year-old age bracket.
While I would not take this survey as gospel, I do look at it for trends in the kind of information consumers are looking for when searching online for an attorney.