January 19, 2022

Volume XII, Number 19


January 18, 2022

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Taking Its Toll: Toll Shuts Down IT Systems Citing Cyber-Security Incident

We have our first large scale data breach of the decade. Toll, a transport and logistics network which delivers up to 95 million items globally every year, has temporarily shut down a number of its IT systems as a precautionary measure after suffering a cyber-security breach on Friday, according to an article by the SMH.

A spokesperson has indicated that Toll has cybersecurity experts working closely with their IT team on the breach, and is taking careful internal measures so that systems can be brought back up online in a “controlled and secured manner”. Additionally, Toll has initiated business continuity plans to minimise the disturbance brought on by the breach. While any official numbers of affected customers and the exact nature and extent of the breach have not yet been released by Toll, The Register has reported that the breach has reportedly affected customers in Australia, India and the Philippines.

In addition to the shutdown leaving some customers disgruntled, reportedly employees remain unable to find on their internal databases the location of packages, and receipts are having to be done manually rather than electronically.

The incident is demonstrative of the wide ranging impacts that a cyber-security breach can have on a business and the time it takes to work through the IT system impacts. Not only is there a considerable effect to the business’ reputation and logistics network but Toll must also, in responding to the data breach, remember to take all necessary steps to comply with the Privacy Act (including the notifiable data breach scheme thereunder). We will keep you updated on any further progress.

Copyright 2022 K & L GatesNational Law Review, Volume X, Number 36

About this Author

Cameron Abbott, Technology, Attorney, Australia, corporate, KL Gates Law Firm

Mr. Abbott is a corporate lawyer who focuses on technology, telecommunications and broadcasting transactions. He assists corporations and vendors in managing their technology requirements and contracts, particularly large outsourcing and technology procurements issues including licensing terms for SAP and Oracle and major system integration transactions.

Mr. Abbott partners with his clients to ensure market leading solutions are implemented in to their businesses. He concentrates on managing and negotiating complex technology solutions, which...

Max Evans Lawyer technology matters, Software as a Service Agreements SaaS Sydney

Mr. Evans is a corporate and transactional lawyer with a focus on information technology and outsourcing. He provides assistance on a broad range of technology matters, including Software as a Service Agreements (SaaS), terms and conditions for software products and platforms as well as software procurement and outsourcing projects. Mr. Evans also provides assistance with technology and privacy aspects of mergers and acquisitions transactions.

Professional Background

Prior to joining K&L Gates, Mr. Evans worked in the insolvency and bankruptcy practice of...