Telephone Solicitation: New Rules Regarding Hours and Frequency Effective in 2023 in France
As of March 1, 2023, a series of restrictions on telephone solicitation will be added to those already in place in France.
Telephone canvassing will only be possible on weekdays (excluding public holidays) and only from 10 a.m. to 1 p.m. and from 2 p.m. to 8 p.m.
This measure applies even to canvassing for the supply of newspapers, periodicals or magazines.
An exception: when the professional (or the person acting on their behalf) has obtained the express and prior consent of the consumer to call them outside these time slots, and it can be established.
It will no longer be possible to canvass, directly or indirectly, by telephone the same consumer more than four (4) times during a 30-day period.
In addition, if the consumer refuses the solicitation during the conversation, it will not be possible to contact them for 60 days.
These rules are in addition to the existing restrictions already in place on the “do not call” list (operated by Bloctel), the prohibition of canvassing for the sale of equipment or the carrying out of work on housing (with a view to energy saving or the production of renewable energy), as well as the rules applying to direct canvassing by means of an automatic calling machine, a fax machine or an electronic mail.