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Toll’d You So: Cyber Security Incident Cripples Toll’s Supply Lines, Causes Customer Backlash

Further information surrounding the specific details and extent of the security breach suffered by transport and logistics network Toll, which we previously blogged in respect of, have been revealed by the Australian Financial Review.

The crippling ransomware attack, known now as “Mailto” or “Kazakavkovkiz” caused Toll to suspend many of its delivery and tracking systems with a Toll spokesperson indicating that the company needed to suspend up to 500 applications that supported its operations across 25 countries worldwide. In Australia, entities such as Nike, Optus, and Telstra were forced to address a multitude of customer complaints arising out of packages affected by the relevant cyber attack.

Toll has indicated that services are slowly being reactivated with core systems being tested, restored and operating as normal, and that it is working with experts from the Australian Cyber Security Centre to work out how to further respond in the most effective manner. However, a significant portion of the damage has already been done, with the article advising that Telstra and Optus have had to make new agreements with Toll’s commercial rivals and refusing to comment on whether they would resume services with Toll following resolution of the relevant breach.

What is apparent is that these sort of events can happen to nearly any business and the impact is significant. This makes it a Board level issue to ensure system resilience.

Copyright 2020 K & L GatesNational Law Review, Volume X, Number 55


About this Author

Cameron Abbott, Technology, Attorney, Australia, corporate, KL Gates Law Firm

Mr. Abbott is a corporate lawyer who focuses on technology, telecommunications and broadcasting transactions. He assists corporations and vendors in managing their technology requirements and contracts, particularly large outsourcing and technology procurements issues including licensing terms for SAP and Oracle and major system integration transactions.

Mr. Abbott partners with his clients to ensure market leading solutions are implemented in to their businesses. He concentrates on managing and negotiating complex technology solutions, which...

Warwick Andersen Technology Lawyer KL Gates

Mr. Andersen is a senior corporate lawyer with a focus on commercial, technology and sourcing projects. He has advised on large scale outsourcing projects, technology agreements for both vendors and customers, corporate support, privacy and telecommunications regulatory work. He has acted for government departments, large listed companies, telecommunications companies and technology suppliers.

Max Evans Lawyer technology matters, Software as a Service Agreements SaaS Sydney

Mr. Evans is a corporate and transactional lawyer with a focus on information technology and outsourcing. He provides assistance on a broad range of technology matters, including Software as a Service Agreements (SaaS), terms and conditions for software products and platforms as well as software procurement and outsourcing projects. Mr. Evans also provides assistance with technology and privacy aspects of mergers and acquisitions transactions.

Professional Background

Prior to joining K&L Gates, Mr. Evans worked in the insolvency and bankruptcy practice of...