October 22, 2019

October 21, 2019

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EEOC Made Easy? Agency Launches New Online Portal to Ease Intake in Five Cities

On March 13, 2017, the U.S. Equal Employment Opportunity Commission (EEOC) announced that five of its offices have launched a new system to make the charge-filing process easier. The new Online Inquiry and Appointment System will allow individuals seeking to file a discrimination charge to take their initial actions—submitting inquiries and scheduling intake interviews—electronically.

The five offices that are using the new online system are Charlotte, Chicago, New Orleans, Phoenix, and Seattle. The portal is available for individuals who live or work within 100 miles of the EEOC offices in these five cities. A nationwide rollout of the online system may follow after the agency evaluates the public’s experiences in the five cities where it was launched.

The EEOC provides more details on the online system—including instructions on how to use the inquiry system to file a complaint and how to use the appointment system to schedule an interview—on its website.

The new inquiry and appointment system was rolled out as part of the EEOC’s ACT Digital initiative, an online system affecting new charges—which the agency first announced in May of 2015. According to the EEOC, ACT Digital was launched “to improve service to the public, streamline the administrative process, and reduce the use of paper submissions and files.”

EEOC Acting Chair Victoria A. Lipnic commented that the “new system will make the EEOC much more accessible to the public—it’s a big step forward in the agency's move to online services.”

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About this Author

Leigh Nason, Federal Contractors, OFCCP, Ogletree Deakins, Shareholder, Attorney

Leigh Nason is a shareholder in the Columbia, South Carolina office of Ogletree, Deakins, Nash, Smoak and Stewart, P.C., and chairs the firm’s Affirmative Action/OFCCP Compliance Practice Group.  She currently devotes the majority of her practice to representing federal contractors and subcontractors in compliance evaluations and administrative enforcement actions triggered by the United States Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP).

Hera S Arsen PhD
Managing Editor of Firm Publications

Hera S. Arsen, J.D., Ph.D., is Managing Editor of the firm's publications, overseeing the firm's print and online legal publications and content. Hera, who joined Ogletree Deakins in 2003, is directly responsible for writing and editing the firm's national legal content, including coverage of federal agencies and the Supreme Court of the United States. She also oversees the Ogletree Deakins blog, which covers the latest legal news from over 20 practice-areas and jurisdictions. As leader of the firm's blog, Hera writes blog posts on a variety of legal issues, edits attorney-authored blog posts, and strategizes on the development of timely content. Her articles have been featured in a number of publications and media outlets.