May 26, 2020

May 26, 2020

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International Consumer Protection Website Launched

Consumer protection agencies from more than 60 countries have joined with the Federal Trade Commission (FTC) to launch the updated International Consumer Protection and Enforcement Network (ICPEN) website. The website is intended to help member states "identify and respond to consumer challenges that cross international borders" such as international scams. In addition, the website provides new tools and a secure venue for law enforcement bodies around the world to access and share intelligence and consumer data concerning fraudulent practices. It also gives information to consumers about how to shop safely online and what to do to resolve disputes with international vendors.

An associated website,, allows consumers who believe they have been victims of international fraud to file a complaint. Data from the complaints is made available to consumer protection agencies to track emerging scams and detect patterns of fraud around the world. The website is available in English, French, German, Japanese, Korean, Polish, Spanish, and Turkish.

At a time when fraudsters seem to be expanding their global reach, this type of cooperation should prove helpful to both consumers and to businesses interested in supporting strong, basic consumer protection standards worldwide.

© 2020 Keller and Heckman LLP


About this Author

Arthur S. Garrett III, Keller Heckman, National Litigation Attorney, Insurance Coverage Lawyer,
Partner and General Counsel

Arthur Garrett joined Keller and Heckman in 1990. Mr. Garrett is co-chair of Keller and Heckman's national litigation practice, along with Robert S. Niemann. He also serves as the Firm's General Counsel.

Mr. Garrett's litigation practice focuses on product liability, with an emphasis on defending manufacturers of food, chemicals and pharmaceuticals. His trial experience has taken him all over the United States to try cases in state and federal courts and mediate/arbitrate disputes on behalf of corporations and trade associations. Mr. Garrett was...

Sheila Millar, Keller Heckman, advertising lawyer, privacy attorney

Sheila A. Millar counsels corporate and association clients on advertising, privacy, product safety, and other public policy and regulatory compliance issues.

Ms. Millar advises clients on an array of advertising and marketing issues.  She represents clients in legislative, rulemaking and self-regulatory actions, advises on claims, and assists in developing and evaluating substantiation for claims. She also has extensive experience in privacy, data security and cybersecurity matters.  She helps clients develop website and app privacy policies, data security and access procedures, manage trans-border data flows, respond to data breaches and create training programs. She assists clients on digital media issues, helping them develop social media, blogging and user-generated content policies, and to understand advertising technology and online behavioral advertising issues.  Ms. Millar also works with clients to navigate the array of federal and state requirements governing contests and sweepstakes, and advises on gift cards, coupons and rebates.  She represents clients on advertising and privacy matters before the Federal Trade Commission (FTC), the Children’s Advertising Review Unit (CARU), the National Advertising Division (NAD), as well as in connection with investigations by state regulatory bodies and Attorneys General.