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Not a Preferred Course: 11th Circuit Decides FDCPA Question in Hunstein v. Preferred Collection and Management Services

On 21 April 2021, the 11th Circuit held that a debt collector’s transmittal of a customer’s debt-related data to a third-party letter preparation vendor without authorization stated a Fair Debt Collection Practices Act (FDCPA) claim under 15 U.S.C. § 1692c(b). The 11th Circuit’s decision may have implications for the debt-collection businesses that outsource customer-related tasks to vendors.

In Hunstein v. Preferred Collection and Management Services, Inc., the plaintiff incurred debt to a hospital for medical treatment.1 The hospital transferred the debt to the defendant to collect.2 The defendant sent an electronic communication to a third-party mail vendor to prepare and mail a collection letter on the defendant’s behalf.3 In the process, the defendant allegedly transmitted information about the plaintiff, including (1) the plaintiff’s status as a debtor, (2) the exact balance of his debt, (3) the entity to which he owed the debt, (4) that the debt concerned his son’s medical treatment, and (5) his son’s name.4 Using the information, the vendor generated and sent a collection letter to the plaintiff.5

The plaintiff filed suit alleging violations of the FDCPA and the Florida Consumer Collections Practices Act.6 Specifically, the plaintiff alleged that, in sending his personal information without authorization to a third-party mail vendor, the defendant violated FDCPA “§ 1692c(b), which, with certain exceptions, prohibits debt collectors from communicating consumers’ personal information to third parties ‘in connection with the collection of any debt.’”7 The district court dismissed the action after concluding the communication from the defendant to the third-party vendor mailer was not done “in connection with the collection of a debt.”8 The plaintiff appealed.

The 11th Circuit reversed the district court’s decision.9 The 11th Circuit first held that the plaintiff had alleged a concrete statutory injury under § 1692c(b) for Article III purposes even where he had not alleged a “risk of real harm” or a “tangible harm,” such as a financial loss or emotional distress.10 The 11th Circuit then held that the defendant’s transmittal of the plaintiff’s personal information to a third-party vendor constituted a communication “in connection with the collection of any debt” within the meaning of § 1692c(b).11 The court reasoned that the broad dictionary definition of the word “connection” means “relationship or association”12 and the phrase “in connection with” means “with reference to [or] concerning.”13 Given the phrase’s expansive common interpretation, the court concluded it was “inescapable” that the defendant’s communication of specific details to its vendor “at least ‘concerned,’ was ‘with reference to,’ and bore a ‘relationship [or] association’ to its collection of [plaintiff’s] debt.”14 Thus, the court held that the plaintiff had alleged a FDCPA violation.15 In rendering its decision, the court rejected the notion that the phrase “in connection with the collection of any debt” required a demand for payment from a consumer.16 The 11th Circuit also declined to adopt a multifactor balancing test set out by the 6th Circuit in Goodson v. Bank of America, N.A., to determine if a letter sought to inform consumers or induce payment under FDCPA § 1692e.17 The 6th Circuit factors include:

(1) the nature of the relationship of the parties; (2) whether the communication expressly demanded payment or stated a balance due; (3) whether it was sent in response to an inquiry or request by the debtor; (4) whether the statements were part of a strategy to make payment more likely; (5) whether the communication was from a debt collector; (6) whether it stated that it was an attempt to collect a debt; and (7) whether it threatened consequences should the debtor fail to pay.18

Finally, the 11th Circuit did not discuss whether the vendor could have been acting as the defendant’s agent and thus was not doing anything more than the defendant itself could have done. Nonetheless, businesses, creditors, and servicers may want to take note of the Hunstein decision.

1 Hunstein v. Preferred Collection & Mgmt. Servs., Inc., No. 19-14434, 2021 WL 1556069, at *2 (11th Cir. Apr. 21, 2021).

2 Id.

3 Id.

4 Id.

5 Id.

6 Id.

7 Id. at *1.

8 Hunstein v. Preferred Collection & Mgmt. Servs., Inc., No. 19-CV-983-T-60SPF, 2019WL5578878, at *3 (M.D. Fla. Oct. 29, 2019).

9 Hunstein, 2021 WL 1556069, at *8.

10 Id. at *2–8.

11 Id. at *5.

12 Id

13 Id.

14 Id.

15 Id. at *8.

16 Id. at 6–7.

17 Id. at *7–8; Goodson v. Bank of Am., N.A., 600 F. App’x 422 (6th Cir. 2015).

18 Goodson, 600 F. App’x at 431.

Copyright 2023 K & L GatesNational Law Review, Volume XI, Number 132

About this Author

Andrew Glass, KL Gates Law Firm, Financial Litigation Attorney

Mr. Glass is a partner resident in K&L Gates’ Boston office, and a member of the firm's Consumer Financial Services Litigation and Class Action Litigation Defense groups, with extensive experience in complex commercial litigation. Mr. Glass's practice focuses on the defense of federal and state class action litigation brought against consumer financial services, mortgage lending, and consumer credit institutions. These class actions concern challenges under federal statutes, including the Fair Housing Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Real...

Gregory Blace, KL Gates Law Firm, Class Action Litigation Attorney

Mr. Blase is a partner in the Boston office of K&L Gates where he is a member of the firm's Class Action Litigation Defense group. Mr. Blase has experience in complex commercial litigation, and has represented mortgage lenders, servicers and other financial institutions in class action and individual suits under the Telephone Consumer Protection Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, Truth in Lending Act, Fair Housing Act, Equal Credit Opportunity Act, Real Estate Settlement Procedures Act, and various state unfair and deceptive practices...

David Fialkow, KL Gates Law Firm, Financial Services and Litigation Attorney

David Fialkow is a partner in the firm’s Boston office. He focuses his practice in commercial litigation, consumer finance litigation, class actions, and appellate advocacy.

Mr. Fialkow represents consumer financial services providers in litigation, class actions, arbitrations, and administrative proceedings involving state and federal laws governing lending, mortgage origination, loan servicing, auto loans, debt collection, credit reporting, unfair and deceptive practices, and other consumer financial laws. He also regularly handles state and...

Staff Lawyer

Keith McCarthy is a staff lawyer at the firm’s Boston office and is a member of the Financial Institutions and Services Litigation practice group. He focuses his practice on bankruptcy, real estate litigation, as well as business and consumer financial services litigation.