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Us Department of Labor Announces $1.2 M Investment to Improve Delivery of Services to Veterans, Transitioning Service Members, Military Spouses

WASHINGTON – The U.S. Department of Labor announced today that its Veterans’ Employment and Training Service has awarded a $1.2 million technical service contract aimed to improve the customer experience for veterans, transitioning service members and military spouses using the agency’s resources.

In 2021, more than 2,800 staff funded by VETS served more than 370,000 veterans, transitioning service members and military spouses worldwide. Approximately 45,000 of these people were using services supported by the Jobs for Veterans State Grant program at American Job Centers.

VETS’ award to Technical Assent LLC – a service-disabled veteran-owned small business – will fund a multi-year effort to enhance user experiences with the tools and resources VETS provides. The effort aligns with the Executive Order on Transforming Federal Customer Experience guidance.  

In its initial phase, VETS and Technical Assent will work together to gain a deeper understanding of veterans’ experiences with service delivery at more than 2,300 American Job Centers nationwide and made available through the Jobs for Veterans State Grant program. The project seeks to better understand the challenges users face when seeking employment assistance.

Agency: Veterans' Employment and Training Service

Date: October 14, 2022

 

Release Number: 22-2026-NAT

Click here to read the full press release on the Department of Labor website.

© Copyright 2023 U.S. Department of LaborNational Law Review, Volume XII, Number 288
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About this Author

The Department of Labor (DOL) fosters and promotes the welfare of the job seekers, wage earners, and retirees of the United States by improving their working conditions, advancing their opportunities for profitable employment, protecting their retirement and health care benefits, helping employers find workers, strengthening free collective bargaining, and tracking changes in employment, prices, and other national economic measurements. In carrying out this mission, the Department administers a variety of Federal labor laws including those that guarantee workers’ rights to safe and...

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