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FindLaw Survey Finds Consumers Likely to Hire Social Media-Savvy Lawyers
Monday, August 22, 2016

Attorneys who post and participate on social media sites should welcome the results of a recent FindLaw survey that revealed a majority of consumers are likely to the hire an attorney who is active on social media.

In a survey of a demographically balanced sample of 1,000 American adults, 54% said they would be likely to hire a lawyer who is active on social media. For adults between the ages of 18 and 44, that number goes up to 69%.

Of those adults surveyed by FindLaw, 84% said they use at least one social network, with Facebook being the most popular (73%) followed by Instagram (28%), Twitter (27%), Pinterest (24%), LinkedIn (21%) and SnapChat (16%).

The survey also found that 34% of consumers have already used a social network to assist them with finding local service providers, including lawyers and doctors. For consumers between the ages of 18 and 34, almost half — 48% — said they have used a social site to find a local service provider.

Whether you are already active on social media or not, here are some rules that every attorney should know — use them to guide your efforts.

#1 – Different social media platforms reach different markets. You have to know your target market in order to choose the best social network to spend your time and effort. Consumer law attorneys should be active on Facebook. Business law attorneys should spend their time on LinkedIn. Choose second tier social networks according to your target market demographics.

#2 – Don’t use social media as just another advertising channel. To effectively use social media, you must have a deft touch. Social media is about engagement, building trust and establishing relationships, not ambulance chasing. While having a live chat button on your website or social media page to allow interested prospects to easily connect with you is a good thing, you must be careful not to see social media as just another platform for pushing promotional messages.

#3 – Produce great content. The quality of the content you provide on social media is a direct reflection of how people will perceive the quality of your law practice. When you put something out on Facebook, LinkedIn or Twitter, it must be something your prospects and followers find valuable, informative and interesting. We recommend that 80 percent of your content be educational and nonpromotional. If you’re posting or retweeting another’s content – a great way to consistently add value – make sure that the content meets your criteria for excellence.

#4 – Engage with others. If someone posts a comment or response to your article or post, be sure to respond in kind. The first word in social media is social! Don’t fall into the trap of only connecting with people you already know. Use social networking to expand your sphere of influence.

#5 – Focus. Specializing in your area of practice helps you to build trust and authority, so focus on messages that reflect what your practice is about. If you have multiple practice areas, spend 80 percent of your time promoting the area that makes up 80 percent of your business.

#6 – Be authentic. Write for those people you want as clients or referral sources, not for other attorneys. Let your personality come through in your posts.

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